Change or end a Direct Debit

A customer can end their own Direct Debit without contacting you. They choose one of two ways: the link in the e-Mandate email, or the Bayarcash mandate page. Share this page with a customer who asks how to stop.

End it from the email

Use this when the customer still has the e-Mandate email.

1. Open the e-Mandate email.

2. Select the termination form link in the email.

3. Select Proceed With Termination.

End it on the Bayarcash mandate page

Use this when the customer would rather do it on the website.

1. Go to the Bayarcash mandate page at https://mandate.bayarcash.com/.

2. Enter the details it asks for. You find them in the e-Mandate email.

3. Follow the screen to finish the termination.

What you can do as a merchant

Only the payer can terminate a Direct Debit. As a merchant you can:

• Check the status in the e-Mandate list. A terminated e-Mandate shows Terminated.
• Through the API, stop an active e-Mandate from being deducted without terminating it.
• Through the API, start a maintenance or termination request. The customer gets a link to confirm it.

Developers: see Developers and the API reference.

For recurring orders in your shop, see WooCommerce and GiveWP.

Common issues

My customer wants to stop paying. What do they do?

They can end it themselves with the termination form link in their e-Mandate email, or on the Bayarcash mandate page. Steps are below.

Can I terminate a customer's Direct Debit for them?

Only the payer can terminate a Direct Debit. Through the API you can start a termination request that the customer confirms. See Developers.

My customer cannot find the email.

Ask them to search their inbox and spam folder for the e-Mandate email. The mandate page needs details from that email.

Related articles

• Check your Direct Debit e-Mandates
• When Direct Debit deductions happen
• Check your Direct Debit transactions
• Build on the Bayarcash API