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Check your package subscription

Updated

The Package Subscriptions page shows your current package and the old ones. The details of each one show the package period, the payout schedule and the fee details.

To see your package:

  1. Sign in to the merchant dashboard.
  2. In the top menu, choose Profile.
  3. Choose Subscriptions. The Package Subscriptions page opens.

The Package Subscriptions page with the status boxes and the list

The boxes at the top count your subscriptions in each status: Inactive, Active, Expired and Cancelled. Your current package has the status Active.

The list shows the Type, the Package, the Subscription Start and the Subscription End of each one.

Do this to find your payout schedule and your fees.

  1. In the Action column, choose the icon View subscription details. The Subscription Details window opens.

  2. Read the three tabs:

    Tab What it shows
    Merchant Your business name and the bank account for your payouts
    Subscription The Package, the Subscription Period, the Subscription Start and the Subscription Expired dates
    Payout & Fees The Payout Schedule and the Per Successful Transaction Fee Details for each payment channel
  3. Choose Close.

The Subscription Details window on the Payout & Fees tab, fee figures blurred

Common issues

Where do I see my own payout schedule?

Open Profile → Subscriptions. Open the Active subscription and read Payout Schedule on the Payout & Fees tab.

Where do I see the fees for my account?

On the Payout & Fees tab of your Active subscription. The fees can be different for each merchant, so always read them there.

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