Check your Direct Debit transactions

Direct Debit payments have their own list in the merchant dashboard. Use it to see the enrolments and every deduction processed for your account.

Open the Direct Debit transaction list

Do this when you want to check one customer’s recurring payment, or review recent deductions.

1. Sign in to the merchant dashboard. See Sign in.

2. Select Transactions in the menu at the top left of the dashboard.

3. In the drop-down, under Direct Debit, select Transactions.

   

4. The page lists every Direct Debit transaction made through your account.

   

What the list contains

The list holds two kinds of rows: the application to set up the Direct Debit (the enrolment) and each deduction that follows. Each row has a status.

Status	What it means
New	Created, not started yet.
Pending	Waiting for the bank.
Unsuccessful	The bank did not approve or could not collect.
Successful	The bank approved or collected the money.
Cancelled	Stopped before it finished.
Abandoned	The customer left before completing it.

To check the agreement itself (whether it is active or terminated), use the e-Mandate list.

For developers

Developers can list and filter Direct Debit transactions through the API instead of the merchant dashboard. See Developers and the API reference.

Common issues

I cannot find a customer's monthly deduction. Where do I look?

Open Direct Debit Transaction, not the FPX list. Every Direct Debit enrolment and deduction is listed there.

A deduction shows as unsuccessful. Will Bayarcash try again?

A failed first monthly deduction gets one retry in the same month. See When Direct Debit deductions happen for the dates.

Can I get this list through the API?

Yes. The API returns Direct Debit transactions with filters such as status and order number. See the API reference and Developers.

Related articles

• Check your Direct Debit e-Mandates
• When Direct Debit deductions happen
• Check a transaction and its status
• Build on the Bayarcash API