# Check your Direct Debit transactions

> See every Direct Debit payment and enrolment made through your Bayarcash account, from the Transaction menu in the merchant dashboard.
>
> Source: https://docs.bayarcash.com/direct-debit-transactions/

Direct Debit payments have their own list in the merchant dashboard. Use it to see the enrolments and every deduction processed for your account.

## Open the Direct Debit transaction list

Do this when you want to check one customer's recurring payment, or review recent deductions.

1. Sign in to the merchant dashboard. See [Sign in](/sign-in/).
2. Select **Transactions** in the menu at the top left of the dashboard.
3. In the drop-down, under **Direct Debit**, select **Transactions**.

   *(Screenshot: The Transactions menu open with Transactions under Direct Debit highlighted)*

4. The page lists every Direct Debit transaction made through your account.

   *(Screenshot: The Direct Debit Transactions page with the Unsuccessful and Successful totals and the list columns)*

## What the list contains

The list holds two kinds of rows: the application to set up the Direct Debit (the enrolment) and each deduction that follows. Each row has a status.

| Status | What it means |
|---|---|
| New | Created, not started yet. |
| Pending | Waiting for the bank. |
| Unsuccessful | The bank did not approve or could not collect. |
| Successful | The bank approved or collected the money. |
| Cancelled | Stopped before it finished. |
| Abandoned | The customer left before completing it. |

To check the agreement itself (whether it is active or terminated), use the [e-Mandate list](/e-mandates/).

## For developers

Developers can list and filter Direct Debit transactions through the API instead of the merchant dashboard. See [Developers](/developers/) and the [API reference](https://api-reference.bayarcash.com).

## Common issues

### I cannot find a customer's monthly deduction. Where do I look?

Open Direct Debit Transaction, not the FPX list. Every Direct Debit enrolment and deduction is listed there.

### A deduction shows as unsuccessful. Will Bayarcash try again?

A failed first monthly deduction gets one retry in the same month. See When Direct Debit deductions happen (/direct-debit-deduction-schedule/) for the dates.

### Can I get this list through the API?

Yes. The API returns Direct Debit transactions with filters such as status and order number. See the API reference (https://api-reference.bayarcash.com) and Developers (/developers/).