# Check a transaction and its status

> Find a payment in the merchant dashboard, read its status, open the transaction details and see your totals for each status.
>
> Source: https://docs.bayarcash.com/transactions/

Use **Transactions** in the merchant dashboard to find a customer's payment, see if it succeeded and read its details. This helps you answer "did my customer pay?" quickly.

## Find a transaction

You need to be signed in to the merchant dashboard.

1. Open **Transactions**.
2. Use the filters to narrow the list. You can filter by the same information you see in the transaction details, such as the order number.
3. Read the status column for each payment.

*(Screenshot: The Transactions page with the Advance Filter button and the eye icon highlighted)*

## See the transactions of one portal

Each website or app that takes payments has its own portal. To see only the payments of one portal:

1. Open **Transactions**.
2. Click **Advance Filter**.
3. In **Portal**, choose the portal. **Any** shows the payments of all your portals.
4. Click **Filter**.

*(Screenshot: The Advance Filter panel on the Transactions page with the Portal list and the Filter button highlighted)*

To see all your portals again, click **Reset**. To find a portal's name, see [Portals](/portals/).

## Transaction statuses

The status tells you where a payment stands.

| Status | Code in the API | What it means |
|---|---|---|
| New | 0 | The payment has just started. |
| Pending | 1 | The payment is in progress. Check again shortly. |
| Unsuccessful | 2 | The payment did not go through, for example a bank decline or a problem in the process. |
| Successful | 3 | The customer paid. |
| Cancelled | 4 | The customer cancelled the payment. |
| Abandoned | 5 | The customer left without finishing. |

Developers can read the same codes from the [API reference](https://api-reference.bayarcash.com).

## Open the transaction details

Do this to see the answer from FPX or the bank.

1. In **Transactions**, find the payment.
2. Click the eye icon (**View transaction details**).
3. Read the **Transaction Details** window. It shows the status message FPX or the bank sent.

*(Screenshot: The Transaction Details window of an unsuccessful payment with the Status Description row highlighted)*

If a payment failed, see [Why did my payment fail?](/payment-failed/).

## See your totals for each status

The top of the **Transactions** page has a box for each status: **New**, **Pending**, **Unsuccessful**, **Successful**, **Cancelled** and **Abandoned**. Each box shows the number of transactions and the time of the last one.

*(Screenshot: The status boxes at the top of the Transactions page)*

To keep a copy of the list, see [Export transactions](/export-transactions/). Direct Debit collections are listed separately. See [Direct Debit transactions](/direct-debit-transactions/).

## Common issues

### My customer paid but the order is not marked as paid. What do I check?

Open the transaction in Transactions and read its status. If it is Successful, Bayarcash has the payment and your shop or callback needs checking. See Callbacks and checksum (/callbacks-and-checksum/). If it is Pending, wait and check again.

### What is the difference between Cancelled and Abandoned?

Cancelled means the customer cancelled the payment. Abandoned means they left without finishing. See the status table on this page.

### Where do I see why a payment failed?

Open the transaction details with the eye icon. The response from FPX or the bank is shown there. See Why did my payment fail? (/payment-failed/).